Check out our Frequently Asked Questions below. If you still need help please contact us.

Shipping

Where do you ship to?

We ship all over Canada! United States shipping options coming soon!

How long does shipping take?

We do our best to get your order out within 2-3 business days! We currently use Canada Post to ship, arrival time varies on the distance but should arrive within 2 weeks of us processing your order!

How do I track my order?

We will provide a tracking number as soon as we create the label for your order!

Returns

What is your return policy?

In Store Purchases:

If you purchased an item in store we allow an exchange or store credit within 7 days of purchase, please have your receipt available for exchanges/ store credits!

Online Purchases:

Unlike the in store experience of being able to try on, feel and see the items in person we know online purchanses can be tricky! For this reason we do offer full refunds on online purchases (excluding items listed Final Sale)!

How do I return an item?

If your order didn't work out please send us an email to jillysboutique1@gmail.com or call us at 780-452-2592 so we can approve your return! After your return has been approved please either ship us the item(s) back or if you're local you can come into the store to process your return!

How long does it take to process my return?

As soon as we receive your item back (either by mail or in person) we will process your return and provide you your refund back onto the card that was used for payment!

Can I exchange for a different item?

Absolutley! If you need a different size, colour or new item all together we are happy to help you with an exchange! Please send us an email to jillysboutique1@gmail.com or call us at 780-452-2592 and we can help you with this!

General

What are your hours?

We are open 7 day a week!

Monday 10-6

Tuesday 10-6

Wednesday 10-7

Thursday 10-7

Friday 10-6

Saturday 10-6

Sunday 12-5

Holiday hours are 12-5!

Where are you located?

We are located in the Currents of Windermere shopping centre. Neighbours with Cloud Nine Pajamas and Frilly Lily. We're tucked on the inside row of shops just off of Windermere Blvd facing the back side of the Cineplex movie theatre! If you have any trouble finding us please give us a call! 780-452-2595.

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